Terms and Conditions

These Terms apply when you visit, register, access a dashboard, use an API, create a payment link or otherwise use UniWeb. If you use UniWeb for an organization, you confirm that you have authority to bind it. Merchant-specific services are also governed by the Merchant Services Agreement and any commercial schedule.

You must be legally capable of entering a contract and provide complete, current information. Accounts are not transferable. We may verify email, mobile, business ownership, tax details, bank account and authorization of the person operating the account.

UniWeb provides software for onboarding, payment experiences, reporting, support and settlement workflows. Banking, acquiring, card-network, UPI, verification and payout functions may be delivered by third-party regulated partners. We do not claim a regulatory authorization or partner relationship unless it has actually been granted and disclosed.

Test Mode uses simulated transactions and does not move real money. Live Mode is available only after approval and activation. Test credentials, sample results and demo settlements must not be represented as real payment confirmation.

Merchants must complete applicable KYC and business verification. We may request refreshed documents, beneficial-owner information, transaction evidence or video verification. Missing, expired, inconsistent or suspicious information may result in limits or suspension.

You may use UniWeb only for lawful purposes and the approved business use case. You must comply with applicable tax, consumer, advertising, privacy and payment requirements and provide customers with accurate product, price, delivery, refund and contact information.

You may not attempt unauthorized access, disrupt services, scrape protected data, introduce malicious code, test security without written permission, conceal transaction purpose, process for an undisclosed third party, or use the Platform for prohibited goods, fraud or money laundering.

A displayed payment state may depend on confirmation from a bank or gateway. “Pending” is not final payment proof. Merchants must rely on confirmed status and reconcile orders before delivery. Duplicate, reversed, timed-out or disputed transactions are handled under the relevant payment method and partner rules.

Actual fees are those shown in the activated commercial schedule or Merchant Portal, not illustrative website examples. Fees may include platform, gateway, payment-method, refund, settlement and tax components. You remain responsible for taxes arising from your own business and customer sales.

Settlement is made to the verified bank account after permitted deductions. Timelines may change because of holidays, bank processing, compliance review, disputes, reconciliation or outages. We may correct errors, recover negative balances and hold amounts reasonably linked to risk or legal obligations.

Merchants are responsible for customer service, fulfilment and their published refund policy. Refund and dispute outcomes may be controlled by the bank, gateway, issuer or network. Required evidence must be provided within stated timelines.

Keep login credentials, OTPs, API keys and webhook secrets confidential. Use least-privilege staff access and promptly notify us of compromise. We may require password reset, multi-factor authentication, credential rotation or temporary restriction to protect the account.

We work to maintain reliable services but do not promise uninterrupted availability. Maintenance, partner outages, network failures, legal restrictions and events beyond reasonable control may affect service. Features may be changed or retired with reasonable notice where practicable.

UniWeb software, documentation, design and branding remain ours or our licensors’. You receive a limited right to use enabled features. Your business content remains yours, while you grant us the rights needed to host, process and display it for service delivery.

We may suspend or terminate access for breach, security risk, false information, partner instruction, excessive disputes, unlawful activity or non-payment. You may stop using the Platform, but outstanding refunds, disputes, fees, records and settlement obligations survive.

Services are provided subject to applicable law and third-party dependencies. Neither party is liable for indirect or consequential loss to the extent law permits. Nothing in these Terms limits liability that cannot legally be limited, including fraud or wilful misconduct.

We may update these Terms for product, legal, security or partner changes. The effective date and version will be shown here. Material updates may be communicated by email or Portal notice and may require renewed acceptance.

Indian law governs these Terms. Please first raise a grievance through our support channel so the matter can be investigated. Subject to mandatory law, disputes are handled by courts having jurisdiction over our registered office.