Who can complain
Any merchant or paying customer using UniWeb can raise a complaint about a payment, settlement, KYC decision, or a technical issue. Website messages are saved as a ticket even if email is delayed.
Step 1: Support ticket
Use the Contact page or a signed-in Portal ticket. Include merchant code, transaction or settlement ID, date, amount and a short description.
Acknowledgement target: 1 business day.
Step 2: Grievance Officer
Not resolved in 5 working days? Email the officer above with the same ticket reference and “Grievance” in the subject.
Acknowledged in 2 working days. Aimed resolution: 7 working days.
Step 3: Bank / partner
If the issue depends on a bank or payment partner (delayed refund, UPI dispute, card chargeback), we forward it and share their timeline. UniWeb cannot override issuer or NPCI decisions.
Step 4: RBI Ombudsman
Still unresolved after 30 days? You may approach the RBI Ombudsman for Digital Transactions at cms.rbi.org.in.
What to send us
Ticket or inquiry ID (CTI…), transaction ID, date, amount, and a short description. Never send card number, CVV, PIN, password or OTP.
Suspicious activity?
Contact your bank immediately to secure the account, then tell us so we can investigate on the platform side.
Company and grievance contact
Uniweb Technologist PVT LTD
CIN: U46522UT2024PTC018164 · GST: 05AADCU6903A1ZT
356 NH344, Village Saliyar Salhapu, Rudrapur, Haridwar, Uttarakhand 247667, India
support@uniweb.co.in · +919837456654 · Registered office map